Everything you need to know about ordering, Indigenous procurement, shipping, and partnering with Turtle Island Supply.
You can request a quote through our online form, by email, or by phone. Please include product details, quantities, delivery location, and timeline. We typically respond within 4 business hours.
Product names, model numbers, or detailed descriptions. Quantities required. Delivery location (city/site address). Required delivery date or timeline. Company name and contact information. Any specific certifications or specifications needed.
Orders are processed through our quote and purchase order system to ensure we provide the best pricing and service for your specific needs. For established corporate accounts, we can set up streamlined ordering processes including direct email ordering, standing purchase orders, blanket orders with scheduled releases, and electronic ordering integration.
Yes! We understand that operations can't always wait. We offer 24/7 emergency support, expedited delivery options, priority processing for critical safety equipment, and same-day or next-day delivery where available.
Yes! Turtle Island Supply is a CCIB (Canadian Council for Indigenous Business) certified Indigenous business. We are 100% Indigenous-owned and operated, based on Tyendinaga Mohawk Territory (Mohawks of the Bay of Quinte), registered as 15459117 Canada Inc., Business Number: 1000986853.
We provide CCIB certification letter and verification, Indigenous ownership verification documents, quarterly and annual spend reports, corporate registration documentation, compliance letters for IBAs and procurement policies, and detailed invoicing showing Indigenous supplier status — all at no additional cost.
Our reward program recognizes organizations that achieve Indigenous procurement goals: Bronze ($0–$250K) includes certificate and digital badge. Silver ($250K–$500K) adds priority support. Gold ($500K–$1M) adds dedicated account manager and exclusive pricing. Platinum (Over $1M) includes glass trophy, framed certificate, and VIP treatment.
Absolutely. Many mining, energy, and infrastructure companies have IBA requirements for Indigenous procurement. We provide all necessary Indigenous business verification, detailed reporting for IBA compliance, flexible procurement solutions, and documentation for stakeholder and community reporting.
The Government of Canada requires federal departments to direct a minimum of 5% of contract value to Indigenous businesses. Purchasing from Turtle Island Supply counts directly toward your 5% target, provides audit-ready documentation for Treasury Board reporting, and simplifies compliance with a verified CCIB-certified supplier.
We deliver coast-to-coast across Turtle Island including all provinces and territories, remote and northern locations, mine sites and industrial facilities, construction sites, and direct-to-project delivery. For remote locations, we work with specialized logistics partners.
Free shipping on orders over $500. $20 flat rate for orders under $500. Remote and northern locations may have additional freight charges. All shipping costs are clearly outlined in your quote so there are no surprises.
In-stock items to major centers: 3-5 business days. In-stock items to remote locations: 5-10 business days. Special order items: 2-4 weeks depending on manufacturer. Emergency orders: same-day or next-day where possible.
Document the damage immediately with photos, note the damage on the delivery receipt before signing, contact us within 48 hours of delivery, and keep all packaging materials for inspection. We'll resolve the issue through replacement or refund.
Corporate accounts: Net 30 payment terms (upon approval). Purchase orders from established businesses and government entities. Credit cards: Visa, Mastercard, American Express. Wire transfer for large orders. Certified cheque by arrangement.
Yes! We offer Net 30 payment terms for qualified businesses. Complete our credit application form, provide business references and company registration/tax documentation. Approval typically takes 3-5 business days.
Absolutely! We offer volume discounts on large quantity purchases, project-specific pricing for long-term contracts, blanket order programs with scheduled releases, and fleet stocking agreements. Contact us with your requirements for a customized pricing proposal.
All safety equipment and PPE that requires CSA certification is certified. Products comply with Canadian workplace safety regulations and industry-specific certifications (MSHA for mining, NFPA 70E for electrical, etc.). Documentation and certificates provided upon request.
Yes! Our extensive network of manufacturers and suppliers allows us to locate specialty or hard-to-find items, source manufacturer-specific parts and equipment, arrange custom orders or modifications, and add new products to our regular inventory based on demand.
Returns accepted within 30 days of purchase. Products must be unused and in original packaging. 20% restocking fee applies. Shipping costs not covered for returns. Defective products replaced at no charge. Contact customer service for a Return Authorization (RA) number.
Net 30 payment terms, dedicated account manager, volume-based pricing, simplified ordering processes, priority order processing, quarterly business reviews, customized procurement solutions, and consolidated invoicing and reporting.
Yes! For large operations and long-term contracts, we offer consignment inventory programs (pay only for what you use), on-site stocking and vending solutions, automated replenishment based on usage, and regular site visits and inventory management.
Absolutely! We work with corporate clients using blanket POs (annual purchase orders with scheduled releases), standing orders (recurring deliveries of consumables), just-in-time delivery (scheduled to match project timelines), and call-off agreements (pre-negotiated pricing with flexible ordering).
Yes! We accept purchase orders via email, fax, or portal. We can integrate with your procurement software, provide catalog data in various formats, work within your vendor management systems, and comply with your invoicing and documentation requirements.
Our team is here to help with any questions about ordering, procurement, or partnerships.