Our commitment to transparency and customer satisfaction. Clear policies that protect you and ensure a smooth purchasing experience.
At Turtle Island Supply we take your privacy seriously. T.I.S. ensures that any and all personal information and data given or submitted is not collected and shared with any third-parties, whatsoever.
We use a secure web payment system and a secure e-mail system for all orders and/or correspondence with all of our customers and suppliers.
Should T.I.S. be informed of any such data breach, we will notify our customers promptly and notify the corresponding authorities.
đ Your personal information is never sold, shared, or distributed to third parties under any circumstances.
At Turtle Island Supply, Quality and Customer Satisfaction is guaranteed. We back that guarantee with the T.I.S. Guarantee.
If you are not satisfied with your purchase, simply return it and we will gladly refund your purchase less a 20% re-stocking and processing fee.
â ī¸ Important Conditions: Product must be unused. Shipping fees not covered for returned products.
Once we receive and inspect your return, we will process your refund within 5-10 business days to your original payment method.
Turtle Island Supply offers free shipping on all regular online orders exceeding $500.00. Flat rate shipping of $20.00 for all other orders will be charged. Please see terms and conditions below.
đ Note: This policy and its terms & conditions are for individual purchases and not Business or Corporate accounts and/or clients. Please contact us for commercial shipping arrangements.
These terms and conditions apply to individual retail purchases made through our online store. Business, corporate, and government accounts operate under separate commercial agreements.
Turtle Island Supply is not liable for indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product.
đ Indigenous Business Commitment: As a proudly Indigenous-owned business, we are committed to supporting economic reconciliation and Indigenous economic participation. A portion of every purchase supports Indigenous community development initiatives.
All products sold by Turtle Island Supply carry the manufacturer's original warranty. Warranty terms vary by product and manufacturer.
Extended warranty and protection plans may be available for select products. Please inquire at time of purchase.
Our team is here to help. Contact us for clarification on any policy or to discuss your specific needs.
Last Updated: December 2025